We are all trying to find ways to make the recession and the cost of gas work for us. We are using coupons, Giant Eagle fuelperks, creating recipes that last three days…etc.
So when the perfect storm of appliance breakdowns happened this month, I became Recession Master (really mistress, but it sounds so wrong). I decided to buy all things reconditioned, on sale , or scratch and dent.
First I bought a scratch and dent $1600.00 refrigerator on sale for $812.00…I did the bargain dance on that one…Sears Outlet, the most amazing assembly of appliances per square feet I have ever seen…I even eyed up a chainsaw, just because.
Next, I found a reconditioned lawn mower on the sidewalk at Lowe’s … I sent my husband to inspect it and buy it , using our fuelperks gift cards (we never purchase without them ) …we got it home and it wouldn’t start…hubby heads back to Lowe’s…they tell him since we used a Giant Eagle gift card we can only get a Lowe’s gift card in exchange for the mower….hubby does what hubby should always do in a retail pickle…
…he calls the Recession Master
…and it goes like this:
Hubby, “Hey I’m here at Lowes and they will only give me a Lowes gift card back on the mower”.
RM, “Really? Who sez?”.
Hubby, “The woman at the customer service desk”.
RM, “Do they have any mowers on sale?”
Hubby, “No…but there’s a nice..”
RM cuts him off like a bad spot on an apple…
“Well then, you go find the manager, tell him or her that the purchase with gift card return policy wasn’t explained to you and that your wife has eyed up a Craftsman mower at Sears (yes, I did) ON SALE.”
Hubby, “Okay, but… “
RM cuts him off again,
“Honey, don’t come home without a deal.”
Hubby proceeds to find the manager, wrangle him back to lawn mowers, and explain his position on gift card refunds.
The manager, a pleasant fellow named Scott, explains the refund policy, again…hubby makes it clear that it wasn’t made clear by the sales people or at purchase…
The sky parts, the rainbow appears, and the lawn mower sales guy who had been listening in, does the best drive by affirmation ever…”Wow, I didn’t know that was our policy either”.
Manager Scott gives him an I –wish-I-could-fire-you-right-here-right-now-look, then turns to my husband and says, “So what do you want to do?”
Hubby, “I want you to make me a deal on a lawn mower, and did you notice none of your mowers are on sale? My wife has already eyed up a Craftsman at Sears…”
Manager Scott, “Which one do you want?”
Hubby eyes up a nice rear propelled mower that costs well over $100 than the returned mower…”That one, what can you do on that one?”
Manager Scott, “Give me a dollar, over that return of the other mower and we’ll call it even…”
Hubby is happy and relieved, he can now go home having acquired a deal and he can’t wait to call the Recession Master to relay his story of retail victory…when Manager Scott leans in to him and says…
“And tell to your wife I don’t want her to go to Sears…”
So now, Lowes has built in brand loyalty, by showing us fairness and giving us the service of a mom and pop operation, and I am writing this for all to read….mission accomplished on all fronts.
Don’t you love when it all works out?
